Dolantogel takes your privacy seriously. This Privacy Policy explains in plain terms what personal data we collect, why we collect it, how we use it, and the rights you have over your information as a player on our platform.
Dolantogel does not sell, rent, or trade your personal data to third parties for commercial purposes. Your information is used solely to operate your account.
All data transmitted to and from the platform is encrypted using TLS 1.3 and 256-bit SSL. Your account data and payment details are never transmitted in plain text.
You have the right to access, correct, and request deletion of your personal data at any time. Submit a request to our support team and we will respond within 30 days.
We collect only the information necessary to operate your account, process transactions, and comply with regulatory requirements. Nothing more.
This Privacy Policy ("Policy") is issued by Dolantogel ("Dolantogel", "We", "Us", or "Our"), the operator of the online gaming and sports betting platform accessible at https://dolantogel.cam ("Platform"). This Policy governs the collection, processing, storage, and disclosure of personal data relating to individuals ("Players", "Users", or "You") who register for, access, or use any service offered on the Platform.
Dolantogel is committed to protecting the privacy and personal data of all players, including those located in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and throughout Malaysia. We comply with applicable data protection principles and implement appropriate technical and organisational measures to safeguard personal information against unauthorised access, alteration, disclosure, or destruction.
By creating an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the Platform immediately.
For the purposes of this Privacy Policy, the following terms shall have the meanings assigned below:
| Term | Definition |
|---|---|
| Personal Data | Any information relating to an identified or identifiable natural person, including but not limited to name, identification number, contact details, financial information, location data, and online identifiers. |
| Data Controller | Dolantogel, the entity that determines the purposes and means of processing your personal data. |
| Data Processor | Any third party that processes personal data on behalf of Dolantogel, including payment processors, KYC verification providers, and cloud infrastructure providers. |
| Processing | Any operation performed on personal data, including collection, recording, organisation, storage, adaptation, retrieval, consultation, use, disclosure, or erasure. |
| Consent | A freely given, specific, informed, and unambiguous indication of a Player's agreement to the processing of their personal data for a specified purpose. |
| Cookie | A small text file stored on a Player's device by the Platform, used to remember preferences, session states, and to gather analytical data about platform usage. |
| KYC | Know Your Customer — the mandatory identity and address verification process required before withdrawals or full account functionality can be accessed. |
Dolantogel collects and processes only the categories of personal data that are necessary to provide and operate the Platform, fulfil legal and regulatory obligations, and deliver a personalised and secure experience to our players.
3.1 Registration & Account Data
3.2 Identity Verification (KYC) Data
3.3 Financial & Transaction Data
3.4 Technical & Usage Data
3.5 Communications Data
Dolantogel collects personal data through the following channels:
Dolantogel processes your personal data for the following specific purposes. We process only the minimum data necessary for each purpose:
| Purpose | Data Used |
|---|---|
| Account registration and management | Registration data, contact details, username, and password |
| Age and identity verification (KYC) | Identity documents, date of birth, selfie photographs, address proof |
| Processing deposits and withdrawals | Financial data, payment method identifiers, transaction records |
| Fraud detection and AML compliance | Transaction data, IP address, device fingerprint, KYC data |
| Customer support and dispute resolution | Account data, communications records, transaction history |
| Platform personalisation and improvement | Usage data, session data, betting history, preferences |
| Responsible gambling tools and monitoring | Deposit history, session data, self-exclusion records, limit settings |
| Marketing communications (with consent) | Email address, mobile number, promotional preferences |
| Legal and regulatory compliance | All categories as required by applicable law |
Dolantogel processes personal data on one or more of the following lawful bases, depending on the specific processing activity:
Dolantogel does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may share your data only in the circumstances described below:
7.1 Service Providers and Data Processors
We engage carefully selected third-party service providers who process data strictly on our instructions and under binding data processing agreements. These include:
7.2 Regulatory and Law Enforcement Authorities
Dolantogel may be required to disclose personal data to competent authorities, regulators, or law enforcement agencies where such disclosure is required or permitted by applicable law. This includes disclosures in connection with anti-money laundering investigations, court orders, or regulatory audits.
7.3 Corporate Transactions
In the event of a merger, acquisition, restructuring, or sale of all or part of Dolantogel's business, personal data may be transferred to the relevant successor entity. Players will be notified of any such transfer and the privacy implications by a prominent notice on the Platform.
Dolantogel uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, and gather anonymised analytics to improve our services. The types of cookies we use are described below:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential for the Platform to function. Includes session management, authentication tokens, and security cookies. Cannot be disabled. | Session / up to 24 hours |
| Functional | Remember your preferences such as language, display settings, and responsible gambling tool configurations. | Up to 12 months |
| Analytical | Collect anonymised usage data to understand how players interact with the Platform, identify performance issues, and guide platform improvements. | Up to 24 months |
| Marketing | Track referral sources and promotional campaign attribution. Used only with your consent to ensure you receive relevant bonus offers. | Up to 30 days |
You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Strictly necessary cookies cannot be disabled as they are essential to its operation.
Dolantogel retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations.
Dolantogel implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, Dolantogel will notify affected players without undue delay and implement all necessary remedial measures.
As a player on the Dolantogel Platform, you hold the following rights with respect to your personal data. Requests to exercise any of these rights should be submitted to our support team and will be addressed within 30 calendar days of receipt.
You have the right to request a copy of the personal data Dolantogel holds about you, along with information about how it is being processed and the purposes for which it is used.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Some corrections may require re-verification of your identity.
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent. This right is subject to our legal retention obligations.
You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being verified following a rectification request.
Where processing is based on your consent or on a contractual basis, you may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service.
You have the right to object to the processing of your personal data where that processing is based on Dolantogel's legitimate interests — including the use of your data for direct marketing purposes.
The Dolantogel Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or store personal data belonging to persons under the age of 21. Our registration process includes mandatory age declaration and is subject to KYC age verification.
Dolantogel encourages parents and guardians in Malaysia to make use of parental control software to prevent minors from accessing online gambling platforms. If you are concerned about underage gambling, please visit our Responsible Gambling page for further guidance and resources.
The Dolantogel Platform does not contain outbound links to external third-party websites for promotional or advertising purposes. However, the payment processing infrastructure integrated into the Platform — including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank online banking, CIMB Clicks, Public Bank online banking, and Hong Leong Connect — involves redirection to the respective payment provider's interface to complete transactions.
When you are redirected to a third-party payment interface, you are subject to that provider's own privacy policy and data practices. Dolantogel is not responsible for the privacy practices of third-party payment providers. We encourage you to review the privacy policies of any third-party services you interact with during the payment process.
Dolantogel does not receive or retain the full credentials of any bank account or e-wallet associated with a payment — we receive only the transaction reference and status confirmation necessary to credit or process your account.
Dolantogel reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. The version number and "Last Updated" date displayed at the top of this page indicate the current version in force.
Where amendments are material — meaning they substantially alter the way we collect, use, or share your personal data — we will notify registered players by email to the address associated with their account at least 14 days before the changes take effect. Non-material amendments (such as formatting corrections or clarifications that do not change the substance of the Policy) may be made without prior notification.
Your continued use of the Platform after the effective date of any amended Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with the amended Policy, you should close your account and cease using the Platform before the changes take effect.
If you have any questions, concerns, or requests regarding this Privacy Policy or Dolantogel's data processing practices, please contact us using the details below. Our support team handles all privacy-related enquiries with appropriate confidentiality and will respond within the timeframes stated in Section 11.
For responsible gambling support and self-exclusion requests, please visit our Responsible Gambling page. For questions about your account terms, please refer to our Terms & Conditions.
Your privacy and security are built into every layer of the Dolantogel platform. If you have any questions about how we handle your data, our 24/7 support team is always available.
For players aged 21 and above only. Please gamble responsibly.